MaxVault FAQ

How do I view a quick tour of the app?

Open the More menu from the top toolbar and choose Walkthrough. The tour highlights the main controls, including vaults, item settings, and transfer options.

Where are my files stored?

Files you save in MaxVault stay on your device. MaxVault does not upload them to a Rambax server. If you choose to copy a file to iCloud Drive, Dropbox, OneDrive, Google Drive, or another sharing service, that copy is handled by the service you choose.

How do I back up or restore my files?

MaxVault keeps its files inside the app on your device and does not back them up to a Rambax server. If you delete the app or move to a new device, restore your device from an iCloud or computer backup to keep those files. We recommend enabling iCloud Backup and keeping a separate copy of anything important. You can use WiFi Transfer or Apple File Sharing to copy your files to a computer.

How do I move my files to a new iPhone or iPad?

Apple’s device-to-device transfer or an iCloud or computer backup and restore is the simplest way to move the whole app. Before changing devices, keep a separate backup of important files.

MaxVault also lets you move selected files or folders in three ways:

• Transfer to Device: Open MaxVault on both devices and connect them to the same local WiFi network. From the item’s More menu, choose Transfer to Device, then select the other device.
• WiFi Transfer: Copy files to a computer in a web browser, then upload them to MaxVault on the new device.
• Apple File Sharing: Copy files through Finder on a Mac, or the Apple Devices app (or iTunes on older Windows setups), then import them on the new device.

How do I transfer files with a computer?

WiFi Transfer lets you move files between MaxVault and a computer in a web browser while both devices are on the same local network. You can also use Apple File Sharing: Finder on a Mac, or the Apple Devices app (or iTunes on older Windows setups).

Can I use iCloud Drive or other cloud accounts?

Yes. MaxVault can work with iCloud Drive, Dropbox, OneDrive, and, when available, Google Drive. Turn on the folders you want in Settings → File Manager → Show Folders. Files left in a cloud folder are governed by that cloud service, so move sensitive files into a MaxVault folder if you want them protected by MaxVault.

How does MaxVault protect my privacy?

MaxVault stores and hides files on your device. They are not uploaded to the Internet or a Rambax server unless you choose to save or share a copy through a service such as iCloud Drive, Dropbox, or another provider. WiFi Transfer works only on your local WiFi network. If you set up the optional Password Recovery Account, your email address is used only to send password-recovery messages.

How do passcodes and locked folders work?

You can protect MaxVault and individual folders with a passcode, Face ID, or Touch ID when supported by your device. MaxVault can protect files stored in its own folders; it cannot lock copies that remain in Photos, Files, iCloud Drive, or another app.

What if I forget my passcode?

Passcode recovery is available only when you set up a recovery account in advance. After five incorrect attempts, MaxVault can offer to send your passcode or folder password to the recovery email you configured. Without a recovery account, support cannot retrieve your passcode or unlock your files.

Can I create more than one vault?

Yes. Each vault has its own files and folders, and you open it by entering its separate passcode at launch. This is useful for keeping different collections apart.

How do I switch between vaults?

Use the Vaults control in the File Manager to choose a vault or create another one. Each vault keeps a separate set of folders and files and can use its own passcode.

How can I arrange my files manually?

Open the More menu in a folder and choose Order. Then drag and drop items into the order you want and tap Done to save it. Tap Cancel instead if you do not want to keep the changes.

Can I sort my files in a different order?

Tap the current sort order in the folder header and choose Name, File Size, Update Date, or, in MaxVault folders, Import Date. Choose the same option again to reverse the order.

How can I change thumbnail size or view items as a list?

Tap the View Style button in the folder header, then choose List View, Small Grid, Medium Grid, or Large Grid.

How do I rename a photo, video, file, or folder?

Open the item’s More menu and choose File Settings or Folder Settings. Edit the name, then tap Done to save it.

Can I lock files in the iTunes Files or cloud folders?

No. Files in iTunes Files, iCloud Drive, Dropbox, OneDrive, and other cloud folders can also be accessed outside MaxVault, so those folders cannot be password protected. Move sensitive files into a regular MaxVault folder to protect them.

What is a bookmark file?

A bookmark file is a saved web link in your vault. Create one with Add → Bookmark or save the current page in MaxVault’s private browser. Tap the bookmark to open the link in the browser.

How do I select multiple items?

Open the More menu and choose Select. Tap items to select them, then use the available actions to move, share, or delete them. Use Select All to select every item in the current folder.

Can I recover a file I deleted?

If Trash Bin is enabled, deleted files are moved there first and can be restored until you permanently remove them. Once a file is permanently deleted, MaxVault cannot recover it, so keep a backup of anything important.

Can MaxVault find duplicate files?

Yes. The Duplicates folder helps you review matching files so you can decide which copies to keep. Review the files before deleting anything—MaxVault does not decide for you.

Can I edit photos, videos, or make a collage?

Yes. MaxVault includes a photo editor for cropping, drawing, filters, adjustments, redaction, and metadata cleanup. The video editor can trim, rotate, crop, adjust quality, and choose a thumbnail frame. You can also create a photo collage from two to nine photos.

How do I change the icon of a video file?

Open the video’s More menu, choose Settings, then choose Icon. For a standard video, MaxVault opens the frame picker. Drag the frame selector to the image you want and tap Done.

Does MaxVault support Dark Mode?

Yes. In Settings → Appearance, choose System to follow your device, or select Light or Dark for a fixed appearance.

What does the private browser do?

The built-in browser supports multiple tabs and can download files directly into MaxVault. You can choose to clear browsing history and data when you close the browser.

I already purchased Premium. How do I restore it?

Open the purchase screen and select Restore Purchase. Sign in with the same Apple ID used for the original purchase. Apple handles purchase records, so a purchase made with a different Apple ID cannot be restored.

How do I cancel a subscription?

Subscriptions are managed by Apple and cannot be cancelled inside MaxVault. Follow Apple’s subscription-cancellation instructions.