Simple Transfer - FAQ

Do I have to install SimpleTransfer Desktop on my computer?

No, using the free companion SimpleTransfer Desktop is completely optional. However, it offers some extra options (e.g. ability to use USB cable for faster transfer, change the location of transferred files and not having to zip downloaded files), which are not available on the web browser version.

Note that the Desktop app is currently available for Windows and macOS. Linux is not supported yet, however you can use the web browser method instead.

Why are photos downloaded as .HEIC and how can I view them?

HEIC is the file extension for new photo format introduced in iOS 11.0 to reduce file size and is used almost on all new iPhone and iPad devices. HEIF and HEVC files are supported by default on newer version of macOS but not on Windows and older versions of macOS. Simple Transfer allows you to convert HEIC file to JPG in the download screen.

Why do some downloaded videos not have sound when played on computer?

This usually happens on Windows where it does not support playing the new High Efficiency video format (HEVC) recorded on iPhone. In this case, select H.264 for Video Format on the download page.

How can I recover photos that I deleted by accident?

When you delete photos and videos, they are temporarily moved to the Recently Deleted album on your Photos app and stay there for 30 days. You can use the Photos app to recover them from the Recently Deleted album.

I have already purchased the Pro upgrade. Why does it show the Upgrade screen?

If you have already purchased the Pro version, you don't need to pay again when you delete/reinstall your app. Just open the Simple Transfer app and select Restore Purchase option from the Settings tab of the app. Then enter the same Apple ID you used to upgrade the app.

Where do the downloaded files go when using the web browser and how can I change it?

All the downloaded photos are saved in the default Downloads folder of your computer (the same location where downloaded files from the Internet are saved). You can always change the default location from the Settings screen of your web browser.

Why does Simple Transfer zip the downloaded photos and videos when I use a web browser?

When you select more than one item to download, Simple Transfer automatically puts them in zip file in order to preserve the file timestamp (it's not possible to change datetime of a downloaded file from web browser). If you do not want to download the items as zip file, you can use the free SimpleTransfer Desktop companion app.

Why does deleting photos from Camera Roll (Recent album in iOS 13.0) will delete them from other albums too?

This is because Photos app never duplicates photos when you add them to another album. Instead, it just adds a link to that photo. This is why if you delete a photo from an album (other than Camera Roll) the original version which is stored in Camera Roll never gets deleted. But if you delete a photo from Camera Roll, it will be deleted from all other albums too.

Why I can’t Restore Purchase on my other devices via Family Sharing?

Unfortunately Apple does not support sharing in-app purchases with family members (even if it's stated in the app description). Note that everything related to the App Store payment system including family sharing is handled by Apple (not developers). Please refer this this page for more info

What is the difference between Simple Transfer and Simple Transfer Pro?

Both apps are identical in terms of functionality. The only difference between the two is their pricing and Family Sharing:

  • Simple Transfer (free with in-app purchase): Family Sharing is not supported
  • Simple Transfer Pro (Premium): Family Sharing is supported

Please make sure you have installed the one you've originally paid for. In the free version, you will need to select Restore Purchase from the Settings tab of the app and enter the same Apple ID you used to upgrade.

Why do I see "Not Secure" warning on my web browser when using Simple Transfer website?

This is because Simple Transfer does not use a public website hosted on the Internet. The Simple Transfer website is just hosted on your iPhone/iPad locally, which is why all of your photos and videos are transferred only in your local WiFi network. You can safely ignore this warning.

How to transfer using USB?

USB transfer is exactly the same as WiFi but you will need to connect your iPhone/iPad to the computer using a USB cable. Then you should be able to see USB instead of WiFi on top of the device name on the SimpleTransfer Desktop app.
Note that if you use Windows, please make sure you have installed the iTunes app on your PC, which is needed to connect via USB cable.

How can you help Simple Transfer?

If you love the app, please share it with friends! Word of mouth is really the only way for indie apps to survive. Thanks so much for helping.