Simple Transfer Privacy Policy

Last updated: July 25, 2026

This Privacy Policy describes how Rambax, LLC (“Rambax,” “we,” “us,” or “our”) handles information when you use Simple Transfer on iPhone or iPad, the Simple Transfer Desktop application, the local browser interface, and the optional device-discovery service (collectively, “Simple Transfer”).

1. How Transfers Work

Simple Transfer is designed to transfer photos and videos directly between devices over your local Wi-Fi network or a supported USB connection. During a normal transfer, the selected media travels between your devices and is not uploaded to or routed through Rambax file-transfer servers.

Simple Transfer must read the photos, videos, albums, filenames, media metadata, and related library information you select or authorize so it can display and transfer them. This processing occurs on your devices. If an original is stored only in iCloud Photos, Apple may need to download it to your device before Simple Transfer can transfer it.

2. App Permissions

Depending on the features you use, Simple Transfer may request permission to:

• access selected or authorized photos and videos for browsing, transferring, converting, or deleting them;
• add media to your photo library when receiving files;
• access the local network and advertise or discover devices using Bonjour; and
• send notifications or use other operating-system features when you enable a feature that requires them.

You can change these permissions in your device settings. Restricting a permission may prevent the corresponding feature from working.

3. Device Discovery

If you use Simple Transfer’s hosted device-discovery feature, the app temporarily sends discovery information to Rambax so your browser can locate the device without requiring you to type its local address. This information may include a device or camera-roll identifier, device name and model, app identifier and version, local network address, port, connection type, and the time of the latest discovery update.

Active discovery records normally expire within approximately five minutes. The discovery service does not receive the photos or videos you transfer. Ordinary network and security logs may be retained for longer as described below.

4. Rambax Product Services

Simple Transfer uses Rambax-operated account, entitlement, purchase-management, in-app messaging, and product-analytics systems. These systems may process:

• a randomly generated customer or installation identifier and session identifiers;
• app version, platform, operating-system and device information, locale, time zone, and request IP address;
• App Store or Microsoft Store product, transaction, subscription, and entitlement information, but not your full payment-card number;
• an Apple Ads attribution token and campaign information, when available, to measure which Apple ad led to an App Store install;
• app launches, sessions, feature interactions, paywall or message impressions and actions, and review-prompt activity;
• transfer-related measurements such as connection type, result, item count, total size, or duration; and
• hashed peer identifiers used to understand device linking and transfer reliability without sending the underlying peer identifier in the event.

We use this information to provide purchased features, restore access across supported devices, operate the app, measure reliability and feature use, prevent fraud, provide relevant in-app information, and improve Simple Transfer. We do not use it for third-party behavioral advertising.

5. Diagnostics and Crash Reports

Simple Transfer may collect diagnostic events when the app fails, freezes, exits abnormally, or encounters a transfer error. On iPhone and iPad, diagnostics may include the app and OS version, device model, anonymous customer identifier, error details, storage availability, and transfer or connection context.

The Windows desktop app may automatically send a diagnostic report after an abnormal exit. Depending on the failure, that report can include an installation identifier, recent app diagnostic messages, app and runtime versions, process and operating-system details, memory and CPU information, display and graphics-driver details, hardware manufacturer or model, a hashed computer name, and recent Windows system or application error-event summaries. These reports are used to diagnose crashes, freezes, compatibility problems, and transfer failures. They are not intended to include the contents of your photos or videos, although diagnostic text may include technical file or path information related to the operation that failed.

6. Support Communications

If you contact support from the app, your device’s email application prepares a message that you choose whether to send. The message may include your description, app and OS version, device model, local network address and port, free storage, photo and video counts, and Rambax customer identifier. You may remove information from the draft before sending it. Please do not include media or sensitive information unless it is necessary for support.

7. Purchases

Apple or Microsoft processes payments made through its store and handles your payment credentials. Rambax receives transaction, product, subscription, and entitlement information needed to validate, restore, and support purchases. The applicable store’s privacy policy governs information it processes independently.

8. Disclosures and Service Providers

We disclose information only as reasonably necessary to operate Simple Transfer, including to cloud hosting, database, email, security, and technical service providers processing information on our behalf; Apple, Microsoft, and platform providers; professional advisers; or a successor in a merger, financing, reorganization, or sale. We may also disclose information to comply with law, respond to valid legal process, investigate abuse, or protect rights and safety.

We require service providers that process personal information for us to protect it and use it only for the services they provide. We do not sell personal information or share it for cross-context behavioral advertising, and Simple Transfer does not use third-party advertising trackers.

Rambax does not collect information about your activities over time across unaffiliated apps or websites for targeted advertising. Because we do not engage in that tracking, browser Do Not Track and Global Privacy Control signals do not change Rambax’s processing. Other parties do not collect such activity through Simple Transfer on Rambax’s behalf.

9. Retention and Deletion

Media transferred directly between your devices is not retained by Rambax. Temporary discovery records normally expire within approximately five minutes. We retain customer, entitlement, purchase, event, diagnostic, security, and support records only for as long as reasonably necessary to provide the app, restore purchases, troubleshoot problems, prevent fraud, maintain business records, and meet legal obligations. Different record types have different retention periods, and records may be preserved longer for an active dispute, security incident, or legal requirement.

You can delete locally stored app data by using available app or operating-system controls or uninstalling the app, subject to device backups. To request deletion of personal information held by Rambax, contact us at the address below. We may retain transaction, security, and legal records where permitted or required.

10. Legal Bases for Processing

Where European Economic Area, United Kingdom, or Swiss data-protection law applies, we process personal data as necessary to provide Simple Transfer and purchased features; for our legitimate interests in operating, securing, supporting, and improving the app; to comply with legal obligations; and, where required, with your consent. You may withdraw consent through device settings or by contacting us, without affecting processing already lawfully completed.

11. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have rights to request access, correction, deletion, or a portable copy of personal information; restrict or object to certain processing; withdraw consent; or appeal a privacy-request decision. You may also complain to your local data-protection authority.

California residents may have rights to know, access, correct, or delete personal information and to receive information about its use and disclosure. Rambax will not discriminate against you for exercising an applicable privacy right. Because we do not sell personal information or share it for cross-context behavioral advertising, we do not provide a sale or sharing opt-out. We may verify your identity and authority before completing a request.

12. International Processing and Security

Rambax is based in the United States. We and our service providers may process information in the United States and other countries, using legally recognized transfer safeguards where required. We use reasonable administrative, technical, and organizational measures designed to protect information, but no system can be guaranteed completely secure.

13. Children’s Privacy

Simple Transfer is a general-audience utility and is not directed to children under 13. We do not knowingly collect personal information through Rambax services from a child under 13 without any consent required by law. If you believe a child has provided personal information, contact us so we can review and, where appropriate, delete it.

14. Changes to This Policy

We may update this policy to reflect changes to Simple Transfer, our practices, or applicable law. We will post the revised policy here and change the “Last updated” date. We will provide additional notice when required by law. The revised policy applies from the posted “Last updated” date unless a later date is stated.

CONTACT INFORMATION

Questions about this Privacy Policy should be sent to us at [email protected].